The Banking Ombudsman Scheme 2006 of Reserve Bank of India has come into effect from 1st January 2006 with the prime objective of improving/strengthening the relationship between Banker and Customer by providing quick and inexpensive redressal of customer complaints relating to deficiencies in Banking services. If a customer is not satisfied with redressal of his grievance, after exhausting all the available avenues in the Bank, may approach the Banking Ombudsman, who will sort out and facilitate speedy settlement of the grievances.
Details of the scheme and addresses of all Banking Ombudsman Offices are available in the RBI website www.rbi.org.in
We have displayed at all our branches a notice explaining that we are covered by the Banking Ombudsman Scheme, 2006 of the Reserve Bank of India. The copy of the scheme is made available at all the branches.
Within 30 days of lodging a complaint with us, if customer does not get a satisfactory response from us and if customer wishes to pursue other avenues for redressal of grievances, customer may approach Banking Ombudsman appointed by Reserve Bank of India under Banking Ombudsman Scheme, 2006. Salient features of the Banking Ombudsman Scheme, 2006 are displayed in the branch notice boards. If customers face any difficulty, our staff will explain the procedure in this regard. The customers may also contact our Regional offices and Head Office, for guidance in this regard.
All our Branches are coming under the jurisdiction of Banking Ombudsman, Bangalore , whose address is given below :-
Banking Ombudsman (Lokpal)
Office of the Banking Ombudsman
Reserve Bank of India
Bangalore – 560 002